Returns and Refund Policy

Products purchased online can be returned within 30 days of delivery in accordance with the Returns Policy below. Should you need to return a product to us please follow the below steps:

  1. Email us on admin@thehemphaven.com.au or contact us on 0417507817 with the following information:
    • Product ordered
    • Reason for Return
    • Request for either exchange or refund
  2. We will respond within 2 business days.
  3. Once confirmation has been received that the return will be accepted please package your products up and have delivered to the address you will be given on approval.
  4. Once the product has been received and assessed to meet the criteria of our returns policy we will process the exchange or refund.

Returns Policy

Apart from Faulty products, products can be returned to within 30 days of delivery if they are, unworn, unwashed and still in as new condition. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. The Hemp Haven may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. 
We will take care of your returns and refunds as soon as possible but please allow up to 14 business days for refunds to be processed.